Customer Service Representative
Specification Sheet
| Description: |
Customer Service Representative |
| Location: |
Cleveland, OH - Local candidates only; no relocation |
| Posted: |
February 14, 2013 |
| Part Time/Full Time: |
Full Time
|
| Hours: |
40 hours per week |
| Requirements: |
Kichler Lighting a leader in interior and exterior decorative lighting, landscape
lighting and ceiling fans. Kichler products are available through authorized independent lighting
showrooms, home furnishing stores, procurement companies, and select e-retailers.
ESSENTIAL JOB DUTIES:
This position receives a high volume of monitored phone calls and:
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Enters orders
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Expedites orders
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Traces shipments
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Provides pricing & inventory information
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Supplies technical information and support
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Processes sample requests
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Issues RMA’s
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Writes up requests for credits and “Bill Only's”
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Coordinates with other functional areas to benefit the customer
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Backs up other Team members
Specific work experience and job requirements for this position:
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Must have 2+ years Call Center experience
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Must have proven ability to understand and comprehend technical
information
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Must have proven ability to handle multiple tasks
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Must have proven ability to function as part of a team
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Must have Professional Phone Technique
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Computer and/or PeopleSoft skills
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Microsoft Outlook, Word and Excel skills
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Be detailed oriented
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Possess excellent interpersonal skills
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Ability to communicate (verbal, written, listening)
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Ability to deal with challenging customers/situations
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Possess high transaction management skills
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Open to change/be flexible
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Strong product knowledge
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Strong sense of urgency
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A champion of customer needs
WHAT WE OFFER YOU AS A KICHLER EMPLOYEE:
Competitive weekly salary
Comprehensive medical, vision, and dental insurance
Available 401(k) program with company match
Company paid life and disability coverage
Paid vacation |
| Apply To: |
Please send resume, cover letter and salary requirements to kichlerjobs@kichler.com.
|
