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Software Support Specialist
Specification Sheet

Description: Software Support Specialist
Location: Cleveland, OH
Posted: March 14, 2013
Part Time/Full Time: Full Time
Hours: 40 hours/week
Requirements:
Kichler Lighting a leader in interior and exterior decorative lighting, landscape lighting and ceiling fans.  Kichler products are available through authorized independent lighting showrooms, electrical distributors, procurement companies, irrigation distributors and select e-retailers.
 
Responsibilities:
  • All operational aspects of the Prophet 21 application in our Demo, Development, Test and Production environments.  This includes, but is not limited to, maintaining Prophet 21 security, setting up user accounts, proactive application monitoring, quick response to application related issues, conduct root cause analysis, coordinate resolution with Epicor support personnel and or IT personnel, etc.
  • Manage and perform upgrades and patches for the Prophet 21 application throughout the change management process.
  • Working with SQL Database Administrator to ensure periodic maintenance, archiving and backup & recovery processes are performed and tested.
  • Assist in the installation, configuration and support of Prophet 21 modules or ancillary interfacing systems.
 
Education:  
  • Bachelor Degree (Associate Degree with working experience equivalent considered)
  • Knowledge of:
    • Epicor’s Prophet 21 ERP
    • Microsoft SQL Server
    • MS SQL scripting 
    • Development experience in .Net, C#
    • Crystal Reports or Other Reporting Tools
    • Fundamental understanding of operations and financial reporting
 
  • Proficiency in:
    • Analytical and problem-solving skills (distinguishing between OS, HW, Database and/or application failures).
    • Process and procedural experience in developing, modifying and testing of system software.
    • Can translate business/user requirements into application/systems software requirements.
    • Exceptional customer service orientation.
    • Gathering and analyzing complex data with the ability to absorb and retain information quickly.
    • Exceptional interpersonal skills (focus on listening and questioning skills).
    • Effectively prioritize and execute tasks in a high-pressure environment.
    • Ability to present ideas and facts in a user-friendly language to non-technical staff.
    • Exceptional written and oral communication skills.

WHAT WE OFFER YOU AS A KICHLER EMPLOYEE:

  • Competitive weekly salary
  • Comprehensive medical, vision, and dental insurance
  • Available 401(k) program with company match
  • Company paid life and disability coverage
  • Paid vacation, On-site cafeteria and work out facility

The Kichler® Lighting brand encompasses more than 3,000 products, including chandeliers, wall sconces, bath lighting, ceiling fans, under-cabinet lighting, landscape lighting, lamps and accessories. A leader in energy efficient technology, Kichler's line of Design Pro LED fixtures feature several winners of the Lighting for Tomorrow Award, sponsored by the Consortium for Energy Efficiency, the U.S. Department of Energy and the American Lighting Association. Kichler products are available through authorized independent lighting showrooms, electrical distributors, procurement companies, irrigation distributors and select e-retailers.

Apply To: Please send resume, cover letter and salary requirements to kichlerjobs@kichler.com